FIX Linens Frequently Asked Questions
We’ve gathered answers to the most common questions from our host community — covering everything from how to wash your FIX linens to understanding our Triple-Zip Duvet Cover and bulk discounts.
Bedding System & Product Design
What are your products made of?
Where are your products made?
FIX Linens are made in India and Canada
Are your products OEKO-TEX® Certified?
Yes. OEKO-TEX® certified textiles and fabrics are made safely without any harmful chemicals or synthetics.
What are the care instructions for my FIX linens?
We recommend machine washing warm and tumble dry low for all FIX linens. Nonchlorine bleach only. For best results, remove linens promptly from the dryer.
Zip your duvet cover before washing for easy assembly and storage.
To release wrinkles, skip the iron and lightly spray your duvet cover with clean water from a spray bottle, letting it dry naturally on the bed.
Are FIX linens wrinkle-free?
FIX linens are made from 100% long-staple cotton, sateen weave. We do not use any chemical processes in the manufacturing of our products and have chosen sateen weave for its natural wrinkle-resistant properties. For best results, remove linens promptly from the dryer. For the best wrinkle control, lightly spray your sheets and duvet cover with clean water from a spray bottle and let them dry naturally on the bed.
Do you only sell white bedding?
Our linens are designed to be the very best for short-term rental hosts.
Because white bedding is the gold standard for Airbnb and vacation rentals, we focus exclusively on creating durable, high-quality white linens that hold up wash after wash — keeping every bed guest-ready and fresh.
Want to learn how to keep your white sheets looking their best?
Read our guide: Maintaining White Sheets for Short-Term Rentals on the Between the Sheets Blog.
Orders
How do I cancel my order?
If you would like to cancel or change your order, contact us at hello@fixlinens.com as soon as possible. Our fulfillment center moves quickly, and your order begins processing the moment you place it. This means there is a very short window to cancel or change your order, but we will always do our best to help.
How do I check the status of my order?
Within 2-3 days of placing your order, you should receive an email including your tracking number and a link to the selected carrier site.
If you did not receive this e-mail, please check your spam folder.
The easiest way to keep track of your orders is to sign up for an account. When you log into your account, you can view all pending and past orders.
How does volume pricing work if I have a discount code?
See our volume discount code information page here.
Shipping
When will I get my order?
Our fulfillment center moves quickly and your order begins processing the moment you place it. Most orders placed with our free standard shipping should arrive 7-10 business days after the order date. For larger orders requiring fright or special handeling, ship times could exceed 10 business days. Contact us for more details.
Note: We will process all orders as quickly as possible, and we will provide tracking information and delivery status updates from the time your order leaves our warehouse. Unfortunately, we cannot control transit times once your order ships.
How much do you charge for shipping?
Shipping is free to all all 48 contiguous states + Alaska excluding Hawaii.
How much do you charge for shipping to Hawaii?
Orders shipping to Hawaii are charged actual carrier rates at checkout. Because bedding is bulky, shipping costs can vary based on the size and weight of your order.
If you’re placing a large or bulk order, feel free to contact us—we’re happy to explore alternative shipping options that may reduce your cost.
What if my order is lost or damaged?
Reach out to us at hello@fixlinens.com for assistance
Returns
What is your return policy?
We stand behind the quality of our products and want you to love them as much as we do. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your items.
Please see our full return policy here.
How do I initiate a return or exchange?
Click here to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping. An 18% return shipping and handling fee will be deducted from your refund based on the value of the returned item(s).
Contact
How do I contact FIX LINENS?
You can contact us using our contact form or e-mail us at hello@fixlinens.com. We do our best to respond to every e-mail within 24 hours.