Return policy

If your items are still in their original packaging, you can return them within 30 days of purchase. Once your return is approved, we’ll send you a prepaid return shipping label. The cost of return shipping will be deducted from your refund.

We want you to love your FIX Linens products. You’re welcome to try them out—one opened item per size can be returned for a full refund within 30 days. For any additional opened items of the same size, a 15% restocking fee will apply.

Please inspect your order upon delivery. If the item is defective or damaged, or you receive the wrong item, contact us within seven days of delivery. We’d love the opportunity to make things right. 

Please note that we do not accept items that have been stained or damaged due to customer use. 

Open-stock items are final sale and may not be returned for a refund.

The fastest way to exchange an item is to return the original item and then make a separate purchase for the new item once your return request is accepted. 

If your return is accepted, we will send you a return shipping label and an estimate of the return shipping cost. We create discounted shipping labels via USPS. Customers are responsible for return shipping costs. We can not accept items sent back without prior approval. 

We will notify you once we receive and inspect your return. Once approved, you’ll be automatically refunded using your original payment method minus the return shipping cost and any volume discount adjustments. Original shipping costs are non-refundable. Please remember that it can take some time for your bank or credit card company to process and post the refund.