How To Earn Five-Star Reviews On Your Short-Term Rental Property

Written by: FIX LINENS



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When it comes to short-term rentals, guest satisfaction is everything. The success of a rental property depends largely on positive reviews and recommendations from previous guests. In order to achieve this positive feedback, it's important for hosts to understand what guests look for when leaving a five-star review. In this article, we'll explore the key factors that guests value most in a short-term rental.

Want five-star reviews on your short-term rental? Here's what you should focus on:


Communication is one of the most important factors when it comes to getting five-star reviews on your short-term rental listing. Guests appreciate hosts who are responsive, helpful, and easy to communicate with. As a host, it’s important to be available to answer any questions or concerns your guests may have throughout their stay.To ensure effective communication with your guests, consider providing them with clear instructions for accessing your rental and a contact number in case of any questions or issues. It’s also a good idea to communicate proactively with your guests, providing them with updates and information about their stay. For example, you could send guests a welcome message before arrival, providing them with information about the rental and the local area. You could also send guests information about local events or attractions or provide them with updates on any maintenance or repairs that may be taking place during their stay.


A clean and well-maintained rental creates a positive first impression and makes guests feel welcomed and comfortable. In fact, cleanliness is often the first thing guests notice when they enter a rental, and it sets the tone for their entire stay. To ensure a high level of cleanliness, make sure that linens are fresh and clean, the bathroom is spotless, and the kitchen is free of any dirt or grime. It’s also important to ensure that the rental is free of any unpleasant smells, such as cigarette smoke or pet odors.In addition, consider hiring a professional cleaning service to clean between guest stays. This will ensure that the space is thoroughly cleaned and disinfected, and it will help to maintain the rental’s condition over time.

Comfort and Amenities

Guests also value comfort and amenities when staying in a short-term rental. A comfortable bed, high-quality linens, and plenty of pillows and blankets are essential for a good night’s sleep. Guests also appreciate thoughtful touches like a welcome basket with snacks and drinks, a selection of books or magazines, and a well-stocked kitchen with all the necessary cooking supplies and utensils.In addition to basic amenities, guests also appreciate modern amenities like high-speed internet, a smart TV, and a sound system. These amenities can make guests feel more at home and provide them with the convenience they need to stay connected and entertained. For example, guests may want to stream their favorite shows or movies on the TV, listen to music on the sound system, or work remotely using the high-speed internet.


Location is another important factor that guests consider when choosing a short-term rental. Guests appreciate rentals that are located in safe, convenient, and desirable neighborhoods. They want to be close to popular attractions, restaurants, and shopping, as well as have easy access to public transportation.As a host, you can provide guests with information about the local area, including recommendations for places to eat, things to see and do, and local events. This can help guests feel more comfortable and informed about their surroundings, making their stay more enjoyable.

Personal Touches

In addition to the above factors, personal touches can also help you to get five-star reviews on your short-term rental listing. These can be simple gestures like leaving a handwritten note welcoming your guests or providing them with a local map or guidebook. These personal touches help to create a welcoming and comfortable environment for guests and show them that you are invested in their experience. Other personal touches could include leaving a small gift or bottle of wine as a welcome gift, providing guests with fresh flowers, or offering to stock the rental with groceries before their arrival. These gestures can make a big difference in the guest experience and can help to set your listing apart from others.


Flexibility is another important factor when it comes to getting a five-star review on your short-term rental listing. Guests appreciate hosts who are flexible and accommodating, particularly when it comes to check-in and check-out times. By being flexible with these times, you can help to reduce stress for your guests and create a more positive overall experience.Other areas where flexibility can be important include policies around pets, smoking, and extra guests. By being open to accommodating different needs and preferences, you can help to create a more inclusive and welcoming environment for all guests.

Safety and Security

Finally, safety and security are critical factors when it comes to getting five-star reviews on your short-term rental listing. Guests want to feel safe and secure in their rental, particularly when traveling to a new or unfamiliar location. As a host, you can take steps to ensure that your rental is safe and secure. This could include installing smoke detectors, providing guests with a first aid kit, and ensuring that all locks and security features are in good working order. It’s also a good idea to provide guests with emergency contact information and instructions for what to do in case of an emergency.


In conclusion, getting five-star reviews on your short-term rental listing requires attention to detail and a focus on the guest experience. By prioritizing factors like communication, cleanliness, comfort, location, personal touches, flexibility, and safety, you can create a rental that guests will love and earn you positive reviews and repeat business. Remember, getting a five-star review is not just about providing guests with a clean and comfortable place to stay. It’s also about creating a positive and memorable experience for them and going above and beyond to make their stay as enjoyable as possible. By focusing on the guest experience and making small but meaningful gestures, you can create a rental that guests will love and that will help you to stand out in a crowded market.

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